When a Reviewer declines an invitation to review, the system automatically presents a text box to allow the Reviewer to provide a reason for declining and to suggest other potential Reviewers. Entering information in the text box is optional.
The contents of this text box may be included in an email sent to the Editor, using the %COMMENTS_TO_EDITOR% merge field. This information can also be viewed via a Decline Reason link next to the Reviewer's name on the Reviewer Selection Summary page.
Go to PolicyManager > Email and Letter Policies > Edit Letters.
Create a letter in the Editor family. Include the merge field %COMMENTS_TO_EDITOR% in the letter body. This merge field will insert the comments from the Reviewer, if any were entered into the text box.
For more information on letter configurations, see Create Letters.
Then go to ActionManager > Editor Letters (select applicable the Editor role). Go to the Reviewer Assigned section. Next to the event, Reviewer Decline, choose the letter configured above from the drop-down list. When finished, click Submit.
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