Preferred Method of Contact Settings

Some system users may not have an email address or may prefer not to be contacted by email. Because the EM system must email all requests and notifications, every user account is required to have an email address associated with it to receive those system emails.

Publications have two options related to allowing—or not allowing—users to identify their preferred method of contact as something other than email.

Option 1: Do not allow alternate method of contact. The Registration and Update My Information pages include a default field, Preferred Contact Method, where users can select a non-email option (fax, postal mail, telephone). A publications may opt to hide this field and not give users the opportunity to select an alternate method of contact. Users are required to provide an email address.

Option 2: Allow alternate method of contact. For users who have identified a non-email preference for contact, the publication can designate an individual Editor or Editorial staff member who receives the system emails on behalf of the users. The designated person receives the emails and must then contact the intended recipient by the alternate method.

All deep links are inactivated in letters addressed to users that have a preferred method of contact set to anything other than email. The designated recipient of the email cannot access the intended recipient’s account via deep links.

To Configure:

Go to PolicyManager > Email and Letter Policies > Manage Preferred Method of Contact Settings.

Option 1: Check the box next to Hide Preferred Method of Contact. When finished, click Submit.

Option 2: Designate a user to receive the system emails:

Select the first radio button next to the text box to use one designated address. Enter the address into the text box.
Select the second radio button to use the Corresponding Editor's email address (if available).

When finished, click Submit.

Note: Choosing to use the Corresponding Editor means that all system letters to the non-email user will be sent to the Corresponding Editor of the related submission for further processing. This includes email generated from reports such as the Late Revision Report. If the Corresponding Editor has multiple email addresses, the letter is sent to all the email addresses. If no Corresponding Editor has been assigned to the submission, the letters default to the designated address in the text box on this page (typically an editorial office address)—an address should be entered into the text box even if the second radio button is selected.

For related information, see:

Configure Corresponding Editor Designation