Communication in the EM system is accomplished primarily by email. System administrators must set up how and when email goes out through the system, as well as granting permissions to user roles related to email. Some communications between users might occur via external email, and EM allows these emails to be saved in the system for easy reference.
See the following articles for information on communications topics.
Preferred Method of Contact Settings
Shield Deep Links from Email Security Systems
Additional Manuscript Detail Merge Fields for Letters
Custom Merge Fields for Letters
Configure Image Files for Use in Letters and Custom Merge Fields
Support for Unicode Characters in Email
Configure Editor Notification (Notify Editor Link)
Reminder Letters and Automated Reminder Reports
Automated Editor Summary Reminders
Configure Access to Correspondence History
Include External Correspondence in Submission Correspondence History
Automatically Add External Correspondence to Correspondence History
See also:
Merge Field Quick Reference Guide
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